Zurich Insurance Japan partners with NTT DOCOMO to launch market-first, reward-based parametric earthquake cover

• Product can be easily purchased through DOCOMO’s mobile app and, in a market-first, customers can opt to use and earn “d-points” from DOCOMO’s leading reward program when securing the coverage
• Automated parametric earthquake product swiftly pays out relief funds when coverage terms are triggered
• This collaboration is part of the Zurich Edge offerings, an initiative aimed at delivering insurance solutions through leading digital partners across Asia Pacific

Zurich Insurance Company Ltd, Japan ("Zurich Insurance Japan") and NTT DOCOMO, INC. ("DOCOMO"), Japan’s largest telecommunications company, have together unveiled a parametric insurance proposition designed to provide a seamless experience to customers in the event of an earthquake. The "DOCOMO Earthquake Relief Money Insurance"¹ product² is easily available to DOCOMO’s 72+ million customers in Japan through the company’s mobile app and comes with unique features that set it apart from traditional insurance offerings – including a rewards feature that provides customers with value-added lifestyle benefits.

"We are thrilled to partner with DOCOMO and proud to offer a convenient insurance product to its digital customers that enhances their resilience in the face of earthquakes. We believe this collaboration represents a significant step forward in both our digital and customer ambitions, empowering Japanese consumers with a solution that can better safeguard their futures, particularly during challenging times," said Masachika Nishiura, CEO of Zurich Insurance Japan, General Insurance.

Available at a competitive and reasonable annual premium, the policy is designed to provide customers who would like to be better prepared for the impact of an earthquake with a financially accessible and straightforward product. Customers are rewarded for their proactive approach to protection through a market-first³ ‘earn-and-burn’ rewards feature, which leverages DOCOMO’s popular "d-points" loyalty program. With this feature, customers who opt to purchase their policy through the user-friendly "d-pay®" app⁴ will receive additional "d-points" equivalent to 1% of the premium on a successful policy purchase.⁵ Points can then be used for future premium payments or for other lifestyle benefits available on the app.

Delivering on the shared commitment between both companies to provide a differentiated customer value proposition via digital-first experiences, the "DOCOMO Earthquake Relief Money Insurance" triggers an automatic claims payment when coverage conditions are met for swift delivery of relief funds, without the customer having to provide any forms for damage verification. In the unfortunate event of an earthquake of seismic intensity six or higher in the customer's area, accompanied by a government-issued evacuation order lasting more than 24 hours,⁶ the policy guarantees a payout of 50,000 yen within three days.⁷ This ensures that customers can quickly access funds to cover immediate expenses, providing much-needed financial relief during challenging times.

Leverging the Zurich Edge suite of solutions for digitally embedded insurance, the collaboration marks an important milestone for DOCOMO’s in-app insurance suite of offerings. Bringing together deep local market knowledge and global insurance expertise, the Zurich Edge team have delivered a fully-digital and seamless solution for customers in Japan looking to be better prepared for seismic events. This innovative offering exemplifies Zurich Edge's dedication to redefining partnerships and empowering businesses to stand out in the digital landscape by providing simple and reliable insurance solutions that cater to the evolving needs of its customers.