• Protect the environment. Think before you print.

Customer guide to complaints procedure

I am a Zurich International Life Limited customer, who should I contact if I have a complaint or feedback

We will acknowledge your complaint within 2 business days and conduct a full investigation and respond to you within 5 business days. If your complaint is complex and requires more time to look into, we will inform you.

What are the next steps if I’m not happy with the response you provide?

We always aim to provide our customers with solutions that meet their expectations. However, we recognise that we may not be able to reach an agreement with you.

In this unlikey event, you may wish to refer your complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC).

Our commitment to customer service

Here at Zurich, we are dedicated to offering quality service to our customers.

In accordance with the Fair Dealing Guidelines issued by the Monetary Authority of Singapore, we are committed to resolve customers’ concerns, feedback and requests independently, promptly and effectively.